Shipping Policy
At Olivia Boutique California, we understand how important it is to receive your order quickly and safely. We always strive to process and ship your order as efficiently as possible. All orders are shipped using secure, trackable methods, and shipping is completely free.
Order Processing
Once an order is placed, it typically takes 1–3 business days to process and prepare for shipment. Orders placed during weekdays are usually processed within one business day, while orders placed on Friday evenings or weekends may take slightly longer.
After processing, your order will be shipped from our international warehouse. You will receive a shipping confirmation email containing your tracking link once your order has been dispatched.
Delivery generally takes between 5–15 business days, depending on your location and local postal services. While we aim to meet all estimated delivery times, external factors such as customs inspections, carrier delays, or extreme weather may occasionally cause slight delays.
If your order is significantly delayed, please contact our customer service team for assistance—we’re always happy to help.
Placing an Order
Ordering from Olivia Boutique California is simple, secure, and designed for a smooth experience.
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Visit your desired product page and click “Add to Cart.” Please double-check that you’ve selected the correct size, color, or variant.
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Click “Proceed to Checkout.”
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On the checkout page, enter your shipping address accurately to avoid delivery delays, then click “Continue to Shipping.”
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Review your details. Shipping is automatically free on all orders—no minimum purchase required.
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Click “Continue to Payment.”
You can then choose your preferred payment method. All payment options are SSL encrypted, ensuring a safe and secure checkout experience.
Accepted Payment Methods
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Credit Card (AMEX, Mastercard, Maestro, Visa)
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PayPal
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Shop Pay
- Digital Wallets (Apple Pay, Google Pay)
After selecting your payment method, click “Complete Order.” You will be redirected to the payment provider’s secure page to finalize your purchase. If you experience any issues during checkout, please contact our customer support team for assistance.
Shipping and Delivery
Once your order is confirmed, our logistics team ensures that it is processed, packed, and shipped as promptly as possible.
To maintain fair prices and reduce our environmental footprint, we occasionally consolidate shipments and send them once a minimum dispatch quantity has been reached. We appreciate your patience and support in helping us operate sustainably.
During high-demand or promotional periods, processing and delivery times may be slightly longer than usual. Rest assured, we work hard to ensure your order reaches you as soon as possible.
If you need your order shipped urgently, please contact our customer service team. We will review your request and do our best to accommodate an expedited shipment.
Order Tracking
Once your order has shipped, you will receive a tracking link via email. You can use this link to monitor your order’s progress on our website or the carrier’s tracking page.
Please note that tracking information may take a few days to become active as it passes through the carrier’s system. If your tracking link shows no updates for more than 5 business days, please contact our customer service team so we can initiate an investigation.
Order Marked as Delivered but Not Received
If your tracking information shows “Delivered” but you haven’t received your package, please take the following steps:
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Verify that the shipping address on your order confirmation is correct.
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Check with neighbors, household members, or building management to see if the package was received on your behalf.
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Contact the carrier directly for detailed delivery information or to open an investigation.
Once a package is marked as delivered to the address provided at checkout, the order is considered fulfilled, and responsibility for the parcel transfers to the customer.
While Olivia Boutique California is not liable for packages lost or stolen after confirmed delivery, we understand that such situations can be stressful. Our team will gladly assist by providing tracking documentation and helping you communicate with the carrier to resolve the issue.
Damaged Goods
If your order arrives damaged, please contact us at hello@olivia-california.com within 30 days of receipt. Attach clear photos of the damaged product and packaging so we can review your case promptly. If the damage occurred during shipping, we will work with you to find a suitable resolution.
Returns
If you are not completely satisfied with your purchase, you may return eligible item(s) within 30 days of receipt. For full details on how to initiate a return, please refer to our Return Policy.
Questions About Your Order?
If you have any questions regarding your order or need assistance, please visit our Frequently Asked Questions page.
You can also reach our customer service team directly at hello@olivia-california.com. We are always happy to help.